Terms & Conditions

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The following Terms and Conditions apply to bookings at Boscastle House, Boscastle, Cornwall PL35 0AS.

Please do not hesitate to ring if you have any concerns or queries.

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Key Points

• We require a deposit of 20% to secure reservations.  If you cancel your booking with 14 or more days’ notice, we will refund the deposit.

• For no shows or booking curtailments we will charge the full amount.

• We are an adult only establishment so we are unable to accommodate children or pets.  If you arrive with a child or pet we will make every effort to book you in elsewhere, but will retain your deposit.

Details

• All accommodation is offered subject to availability at time of receipt of deposit and at the tariffs applicable.

• Arrival is between 16:00 and 18:00.  We will try to accommodate alternative times if you advise us beforehand.

• Rooms must be vacated by 10:30 on day of departure.

• We cannot accept responsibility for the loss of guests' property.

• Accounts must be paid before departure and cheques will only be accepted if prior arrangements have been made with us to allow for bank clearance.

• All major credit/debit cards are accepted, except for American Express.

• We provide complimentary on-site parking to guests, subject to availability.  Cars and their contents are parked entirely at the car owners' risk.

• Boscastle House is a strictly non-smoking establishment anywhere in the building.  Should you smoke in your room, our fire system will activate and we will charge a fee of £100.00 to your debit/credit card for having to undertake a deep clean of your room.

• We reserve the right to charge for any damages, accidents or loss of keys that occur during the stay.

• We reserve the right to amend, curtail or terminate any contract should the conduct of any person who is party to that contract cause any detriment to the well-being of other guests.

• We do not tolerate racist, sexist, homophobic or otherwise discriminatory language or behaviour and we reserve the right to terminate a booking on receipt of a complaint. Please contact the owners as soon as possible if you have an issue with the behaviour of a fellow guest.

• We will use our best efforts to return any items left behind by a guest after their stay, but reserve the right to recoup any costs incurred by Boscastle House.

• Boscastle House expect your room and the front door of the property to be closed at all times. We request that all guests follow this safety and security measure.